Privacy Policy

Company Name: The Dingwall & Highland Marts Limited
Contact Email: info@dingwallmart.co.uk

The Dingwall & Highland Marts Limited (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, livestream services, or contact us.

1. Information We Collect

We may collect and process the following personal data:

  • Name and contact details, including email address

  • Payment and transaction information

  • Account or subscription details

  • Technical information such as IP address, browser type, and device information

  • Communications sent to us by email or through our website

We do not knowingly collect personal data from children.

2. How We Use Your Information

We use your personal data to:

  • Provide access to our livestream services

  • Process payments and manage subscriptions

  • Communicate with you regarding access issues, updates, or enquiries

  • Improve the security, performance, and reliability of our services

  • Comply with legal and regulatory obligations

3. Livestream Privacy

Our livestream services may capture images of customers, staff, vendors, and other individuals attending sales events. Access to the livestream is restricted to paying users in order to protect the privacy and safety of those featured.

Users of the livestream must not record, copy, reproduce, share, or otherwise misuse livestream content. Any unauthorised use may result in termination of access and further action.

4. Legal Basis for Processing

We process personal data under the following legal bases:

  • Performance of a contract (to provide purchased services)

  • Legal obligation (to meet regulatory or accounting requirements)

  • Legitimate interests (to operate, secure, and improve our services)

  • Consent (where explicitly given)

5. Data Sharing

We do not sell or rent your personal data. We may share your data only with:

  • Payment processors and service providers necessary to deliver our services

  • IT and hosting providers for system operation and security

  • Regulatory or legal authorities where required by law

All third parties are required to handle your data securely and in accordance with data protection laws.

6. Links to Third-Party Websites

Our website or livestream service may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party sites you visit. Accessing linked websites is at your own risk.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request erasure of your data (where applicable)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time (where consent is relied upon)

To exercise any of these rights, please contact us at info@dingwallmart.co.uk.

9. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. Access to livestream services is controlled to reduce privacy and security risks.

10. Cookies

Our website may use cookies to improve functionality and user experience. You may manage or disable cookies through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services indicates acceptance of the updated policy.

12. Contact

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

The Dingwall & Highland Marts Limited
Email: info@dingwallmart.co.uk